Louisville, Kentucky (December 4, 2006) – For the
third consecutive year consumers have honored Papa John’s (NASDAQ:
PZZA) with the top rating among national pizza delivery and take-out
chains in the prestigious Restaurants & Institutions’
Consumers’ Choice in Chains Survey. Papa John’s, which earned its
best overall score ever, outdistanced the next closest national
take-out and delivery chain by a record margin of almost six points.
The company also received the highest rating in the
individual attributes of food quality, service, cleanliness, menu
variety, and reputation among national pizza delivery and take-out
chains.
"This honor speaks directly to the hard work and
dedication of our franchisees and corporate operators who strive to
live up to our ‘Better Ingredients. Better Pizza.’ brand promise
every day," said Papa John’s president and chief executive officer,
Nigel Travis. "Whether it’s with the products we make and deliver,
or the service we offer our customers, quality is at the heart of
everything we do. We are honored that consumers have recognized this
commitment."
The R&I Consumers’ Choice in Chains survey is an
independent consumer study commissioned by Restaurants &
Institutions magazine and conducted by the Reed Research Group.
In the survey, more than 3,100 consumers rated 120 national and
regional restaurant chains on eight customer satisfaction attributes
– food quality, service, convenience, cleanliness, value,
atmosphere, menu variety and reputation. Scores for each attribute
were then weighted to create an overall score.
"From new products and cutting-edge promotions to
industry awards, this has been a tremendous year for Papa John’s,"
said
Travis. "This win shows that we can be aggressive in our product
offerings and marketing without sacrificing quality, which consumers
have come to expect from Papa John’s."
The survey’s results are consistent with other
recent consumer wins by Papa John’s, including the number one rating
in customer satisfaction among all national QSR chains for seven
years running in the American Customer Satisfaction Index (ACSI)
conducted by The National Quality Research Center at the University
of Michigan Business School.
Headquartered in Louisville, Ky., Papa John’s is the
world’s third largest pizza company. For seven years running,
consumers have rated Papa John’s No. 1 in customer satisfaction
among all national QSR chains in the highly regarded American
Customer Satisfaction Index (ACSI). For more information about the
company or to order pizza online, visit Papa John’s at